Professional Services
0. Hourly Billing
| Services | Hourly rate |
|---|---|
|
€100.00 |
1. Prepaid Hour Packages
| Package | Hourly rate | Total |
|---|---|---|
| 10-hour package | €85.00 | €850.00 |
| 20-hour package | €70.00 | €1,400.00 |
| Package > 20 hours | €65.00 | Based on contracted hours |
2. Retainer Plans (ongoing support)
| Plan | Hourly rate | Monthly minimum | Monthly cap |
|---|---|---|---|
| 5-hour retainer | €70.00 | €210.00 | €350.00 |
| 10-hour retainer | €60.00 | €300.00 | €600.00 |
| 20-hour retainer | €50.00 | €500.00 | €1,000.00 |
| Retainer > 30 hours | €45.00 | 50% of monthly cap | Based on contracted hours |
General Terms of Service
Prepaid Hour Packages:
- Validity: Prepaid hour packages never expire.
- Refunds: If you terminate the contract before using all hours, the remaining balance will be refunded after adjusting used hours to the standard rate of €100.00/hour.
- Service Interruption: ZodMobile may discontinue service by refunding unused hours.
- Availability: Hours are consumed based on availability and do not guarantee specific response times.
Retainer Plans:
- Billing: Monthly invoices are issued based on actual hours worked.
- Monthly Minimum: The monthly minimum for your plan will be billed regardless of hours consumed.
- Capacity Reservation: Retainers guarantee priority availability with 24-48 business hour response times.
- Overage: If you're likely to exceed your monthly cap, we'll consult with you before continuing. If approved, the same hourly rate applies.
- Unused Hours: Unused hours don't roll over to the next month, but your reserved capacity remains guaranteed.
- Plan Changes: You may change plans with 30 days' notice, effective the following month.
- Termination: Either party may terminate the retainer with 60 days' written notice.
General Terms:
- Business Hours: Monday through Friday, 9:00 AM - 6:00 PM CET, except for agreed-upon emergencies.
- Communication: All service requests must be submitted in writing (email, chat, or ticketing system).
- Payment Terms: Net 30 days from invoice date.
- Terms Updates: These terms may be updated with 30 days' advance notice.
Prices do not include VAT
Last modified: 10/25/2025
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